Refund and Returns Policy
At Ocean Technologist, we are committed to providing high-quality products and excellent customer service. If you're not fully satisfied with your purchase, we offer a simple and transparent refund and returns policy to ensure your shopping experience remains stress-free.
2. Returns Eligibility
You may return an item for a refund or exchange if the following conditions are met:
- The item is returned within 14 days of the delivery date.
- The item is in its original packaging, unused, and in the same condition as received.
- The item is not listed as a non-returnable product (e.g., software, consumables, personalized items, or hygiene products).
- Proof of purchase (receipt or order confirmation) is provided.
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact our customer service team at oceantechnologistlimited@gmail.com with your order number and reason for return.
- If eligible, our team will provide you with a Return Authorization (RA) number.
- Pack the item securely and include the RA number inside the package.
- Ship the item to our return address at:
Ocean Technologist
36 East Walk, Basildon SS14 1HH, UK
4. Refund Process
Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days and credited to your original payment method.
- Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).
5. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at oceantechnologistlimited@gmail.com or call us at 07956444903.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Software and digital downloads
- Gift cards
- Perishable or hygiene-related items
- Customized or personalized products
7. Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund at no additional cost.
8. Contact Information
If you have any questions regarding our refund and returns policy, feel free to reach out:
Email: oceantechnologistlimited@gmail.com
Phone: 07956444903
Address: 36 East Walk, Basildon SS14 1HH, UK
Thank you for choosing Ocean Technologist!